The Role of Trust for Citizens' Adoption of Public E-Services

Distel B, Koelmann H, Schmolke F, Becker J


Zusammenfassung
Digital services are ubiquitous in today's world, marking it as the digital age. Public administrations are using information and communication technologies for decades now; however, public e-services are still not widely used by the intended users. Repeatedly, scholars highlight the importance of trust for the successful adoption of public e-services and much research has empirically investigated the role of trust for public e-service adoption. In face of the substantial amount of research, this chapter summarises the current debates surrounding this topic and provides empirical insights on the role of trust for public e-service use in Germany. The insights of both empirical studies, i.e. the literature review and the interviews, result in a generalised model of citizens' trust in the context of e-government.

Schlüsselwörter
trust; electronic government; public services; public service delivery; e-services; e-government



Publikationstyp
Buchbeitrag (Sammel-, Herausgeberband)

Begutachtet
Nein

Publikationsstatus
Veröffentlicht

Jahr
2021

Buchtitel
Trust and Communication. Findings and Implications of Trust Research

Herausgeber
Blöbaum B

Erste Seite
163

Letzte Seite
184

Seiten
163-184

Verlag
Springer

ISBN
978-3-030-72945-5

DOI

Gesamter Text